Sirm Italia offers its customers a single point of contact for all assistance, support and maintenance services for the products and services offered and for all activities related to the GMDSS station and navigation equipment. Through the Service Coordination Centre, the network of direct offices in Italy and in the United Kingdom and the global network of partners, Sirm Italia is able to offer assistance and spare parts for any type of marine electronic equipment in the main ports of the world.
The SCC (Service Coordination Centre) team is available to support SIRM customers:
- By email – firstname.lastname@example.org
- By Telephone – +39 081 5757289
- OnLine – using the OnLine Service Request Form
The CCS is responsible both for the management of GMDSS service activities and not for customers who have signed a management contract or have a service agreement and for occasional customers, sailing near one of the SIRM service points in Italy and worldwide. All requests for service, spare parts, new equipment or airtime are managed with an internal process and assigned to the specialized team able to offer the best response to our customers.
The Service Coordination Centre team, in-house technicians and international partners make every effort to best resolve our customers’ requests for service, maintenance and support, with a specific response for large commercial transport fleets, passenger ships, fishing vessels and leisure boats.
With an ever increasing demand for services that focus on reliability and performance, without losing sight of costs, SIRM ITALIA provides solutions that offer the best to support operational efficiency and to offer maximum efficiency and compliance with international standards of all on-board equipment.
Through the Service Coordination Centre it is also possible to request one of the Annual Surveys planned for a ship:
- Radio Safety Survey (GMDSS)
- Voyage Data Recorder Annual Performance Test
- Radar Perfomance
- Gyro Overhauls
- LRIT Test
- Maintenance & Repairs of all bridge equipments
Our value proposition is based on:
- Timeliness in responses and First-Time-Fix-Rates approach
- Worldwide service coverage
- Quality of service, thanks to the constant attention to training and certification of our technicians, trained directly with the support of equipment manufacturers
- Availability of spare parts and consumables in SIRM warehouses or in those of international partners
- Attention to costs for the customer and in particular travel costs
- Package solutions (Contracts) that allow you to have a wide range of services included with a fixed annual budget
- Ability to solve problems and operate on the main leading brands in the maritime sector
- Selection of the best partners to ensure the availability of a robust and reliable network
Continuous attention to our customers’ needs for maximum efficiency of communication and navigation equipments
A proposal of services to meet the different needs of our customers, from ships operating in specific areas or with global coverage and worldwide routes.
Spare Parts and Consumables
Through the Service Coordination Center you can request spare parts and consumable parts, including batteries, EPIRB, SARTS, GPS, SSAS, magnetron, etc.
Assistance and maintenance of on-board electronic equipment with a team of experts and an extensive network of partners to support our customers in major ports around the world.
IRM Italia is authorized by the Ministry of Economic Development to exercise the function of Account Authority (AAIC) with the identification ‘IU02’, in order to offer merchant ships the management services of the radio station and accessory equipment forming part of the mandatory instrumentation, the Shore Based Maintenance service and satellite traffic management. SIRM is able to provide the service for a very high number of flags and for the navigation areas A1, A2, A3 and A4.
Thanks to the constant and continuous relationship with the main international manufacturers, SIRM Italia technicians are constantly updated and certified on the main Navigation, Communication and Security equipment and are able to guarantee their installation, configuration and maintenance. SIRM Italia is also able to distribute software and firmware updates of installed and maintained products. All activities are carried out in compliance with international quality standards and according to current regulations, to ensure maximum efficiency and safety of navigation at all times.
In case of installation of new equipment, Sirm Italia technicians are able to provide support to familiarize themselves with the functionality of the systems and to ensure the necessary transfer of knowledge and competence to the on-board personnel. SIRM Italia can also provide on customer request Epirb and AIS tests, APT of VDR and LRIT activation.
Un’ampia gamma di servizi professionali per la massima efficienza della flotta
Support for new construction projects. SIRM positions itself as independent consultant to the owner or shipyard, to choose the best Navigation, Communication and Safety solutions.
Projects for the technological upgrading of ships in accordance with national and international regulations or for the replacement of equipment that has completed its useful life cycle.
Shore Based Management
SBM, service, repair and survey activities for all on-board electronic and communication equipment, with the possibility of on-demand services or dedicated maintenance contracts.
A modern training centre capable of ensuring the training of officers on new technologies to support navigation.
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